UNIT4 Consist - Customer Service Portal

Unit4 Consist has been providing HRM & Payroll software for middle and large Dutch companies for many years now. The pay slips that millions of employees in the Netherlands receive each month are created with software from Unit 4.

Plone en SalesforceBecause the software is used so frequently a lot of questions and improvement proposals are sent to Unit 4 daily.

UNIt4 Consist uses Salesforce. CRM software. All issues filed by end users are also stored in this CRM. Filing and administrating these issues however is very time consuming. That is why their manager support, Ron Woesternburg, decided at the start of 2011 that a customer portal should be built. This portal should provide the users a way to interact with the data in Salesforce.

Proteon built the new Customer Portal (https://www.u4selfservice.nl) based on the Content Management Systeem Plone. We created a flexible way of connecting to Salesforce, where UNIT4 can create queries themselves. Thereby letting the system be flexible to adapt to future changes in Salesforce. Unit4 can manage users with access to the portal themselves as well by (un)checking a single checkbox in Salesforce.
Contact

Visiting Address
Kluyverweg 2a
2629 HT Delft, The Netherlands
Map

Postal Address
Rotterdamseweg 183C
2629 HD Delft, The Netherlands

Telephone/Facsimile
(Mon-Fri 0800-1800)