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System administration: a good arrangement of your support and management
Proteon Vital Internet Services is often asked what the meaning is of system administration. Our answer will be that system administration is what you have to arrange in advance to ensure continuation. So a good system administrator would be invisible. Nevertheless, it is the rule rather than the exception that companies don't often consider in advance the importance of system administration. Unfortunately, because that's why the true costs and importance of system administration are underestimated. Think about it: what are the costs of a full-time system administrator? What costs one day downtime? What reputation damage is caused by your website that is off-line for one hour?
As you can see, there are several reasons to have a good arrangement of your system administration, in advance and invisible. Proteon Vital Internet Services is specialized in smart solutions for all kinds of system administration:
Hardware management
In this case Proteon Vital Internet Services will take care of your hardware: your server is placed in a dust-proof, air conditioned and fireproof room with 24-hour security (only persons on the white-list with a valid identification are allowed to enter this room). And in case of a power cut, generators are automatically turned on to continue electricity supply to the servers.
Besides, Proteon Vital Internet Services keeps in a custom-made administration system all technical specifications and vendor data of the included hardware elements of your server. So if any hardware failure occurs, the hardware supplier replaces it easily and fast. And we have a support contract for all our own servers based on Next Business Day, which means that if despite all precautions something is still going wrong, the servers run the next working day. By deciding to have a server at ours we advice you to have a same kind of contract with your hardware supplier, which we also can arrange for you. Obviously Proteon Vital Internet Services supports the most common hardware brands.
Operating system management
In case of operating system administration Proteon Vital Internet Services starts with the installation which will contain only the bare necessities. A lot of applications are useless and can even be an obstacle so unnecessary software is not installed on the server. This saves maintenance costs and reduces the security vulnerabilities.
Proteon Vital Internet Services installs available security patches as soon as possible. Also we constantly receive information about the status of your server by our monitoring system which is standard part of our operating system management. Is there still enough disk space available? Is the server too busy at several times of the day? Is the time of the server still equal to the time of the atomic clock? Is the server always accessible?
If we observe a defect, the problem is fixed while neither you or your customers will notice. And with your approval we send you an overview of all event messages so you can see which problems had been fixed.
Application management
Proteon Vital Internet Services manages a wide range of applications:
- CMS-applications, like Drupal, Mambo/Joomla!, Plone, OpenCMS en MMBase;
- Database applications, like MySQL, PostgresQL, Oracle, Sybase;
- Application servers, like Tomcat, WebObjects, Bea WebLogic, Bea Portal Server.
We provide the right configurations, updates and monitoring for all apllications, also if you have an unknown application running on your server. Because Proteon can solve any known issues and solutions conform the protocol that you or your developer team specify. And when this protocol doesn't offer a suitable solution, Proteon will ask a second line support for assistance. This will be often the developer of your application. And since you only have to deal with a single point of communication (Proteon), you hardly need to look after your application.